Who
is venezia-connect?
We are an accommodation rental web site. We are
not an agency but just advertise tourists structures
in Venice offering them to be direct in contact
with international
costumers.
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When
I make a reservation request, how is it processed?
The reservation request is directly sent to
the structure required, you will be contact
by them through mail or telephone. If the structure
have no place available we can help you to find
another accommodation in Venice. Send an
email to: info@venezia-connect.com
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How long will it take for my
reservation request to be answered to?
You can expect to receive a reply from them between
2 and 48 hours.
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Should
there be any problems during my stay,
will I have
a telephone number to call somebody in English?
The managers of each structure speak English, you
will receive assistance during the working time.
In case of emergency out of working time don’t
hesitate
to contact them!
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How
do I get the keys to the apartment?
As soon as you have informed the structure
of your arrival time, you will have an appointment
from the owner to meet you with the keys and
settle you into your accommodation. In
the event that you are running late, you will
also be given the telephone no. of the person
checking you in.
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Which
payment methods do you accept?
Payments can be made by credit card, bank transfer
or euro check/cheque, cash.
(variable from each structure).
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How
much deposit do I have to pay to confirm my
booking?
Depend on the structure required policy, usually
they ask for credit card number
just for guarantee.
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What
is cancellation policy?
up to each structure cancellation policy.
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Are
children charged at a discounted rate?
Rates are partly based on the amount of linen used
and utility costs, therefore the age of guests is
not a factor.
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How
many people can we have in the apartment property?
The amount of people occupying the property cannot
exceed that specifically agreed at the time of booking,
if the property accommodates more people and you
would like to add more people to your party, you must contact the structure in
advance so the contract can be adjusted.
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Do I
have to pay for electricity or gas during my stay?
Costs are generally covered within the rental fee.
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Is there
a specific check in time?
They try to accommodate early and late check
in time, however, if somebody is checking out
of the property on the morning of your arrival
you will not be able
to check in to the apartment until the apartment has been cleaned, this is
generally around 12:00. If you are arriving
after 21:00 some properties carry a late check
in fee of Euro 25, due to the fact that the owner
doesn't live in the city
and needs to pay a representative to carry out the check in.
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Is there
a specific check out time?
Check out time varies according to the following
check in, however, check out is generally between
10:00 and 12:00. This will be discussed with the representative’s
structure when you check in.
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If my
plane is delayed or cancelled and we arrive after
midnight,
what should
we do?
We cannot accept check in after midnight unless previous arrangements have be
made with the owner. If you arrive after midnight, please check into the airport
hotel and call us in the morning to arrange check-in.
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Who is Venezia-connect?